# Omega CS

> Omega CS is a CRM for Australian trades and service businesses with an AI assistant that answers every web, Facebook, Instagram and text lead in seconds, day and night, from the business's own Australian mobile number. Self-serve, 14-day free trial with no card, plans from $199 to $899 a month ex GST. Built and supported in Perth, Western Australia, by Source Digital. Data hosted in Sydney.

Omega CS gives a tradie or service business an AI assistant (named by the owner; "Em" is the default) with its own Australian mobile number. The assistant replies to new enquiries by SMS and email within seconds, asks what the job is, where and when, writes the answers onto a pipeline card, books a call when a calendar is connected, and chases quotes that go quiet. It never names a time it cannot hold, never quotes a price the owner has not set, and stops after a customer says no. Around the assistant sit an inbox, a pipeline, contacts, quotes with GST, jobs, scheduling, invoicing with Xero sync, and a marketing page that ties Meta ad spend to the leads and customers it produced.

## Product

- [Omega CS](https://omega-cs.com/): What the assistant does, what it refuses to do, how setup works, pricing, a comparison with GoHighLevel, ServiceM8, Tradify and phone answering services, and answers to common questions.
- [Start a free trial](https://omega-cs.com/signup): Ten-minute questionnaire; the assistant drafts its own setup from the answers and the owner approves it. An Australian mobile number is bought at sign-up.

## Pricing (AUD per month, ex GST, cancel any time)

- Solo, $199: 40 new leads and 500 texts a month, 1 user, 1 mobile number.
- Crew, $349: 100 new leads and 1,200 texts a month, 3 users, 1 mobile number. The most common choice.
- Established, $449: 150 new leads and 1,800 texts a month, 10 users, 2 mobile numbers.
- Multi-crew, $899: 350 new leads and 4,000 texts a month, unlimited users, 5 mobile numbers, priority onboarding.
- Every plan has every feature; plans differ by leads, texts, users and numbers only. AI replies are included on every plan. Texts past the allowance are 12 cents each. The trial includes $20 of AI and texts.

## Who it is for

- Australian plumbers, electricians, builders, renovators, landscapers, painters, HVAC and other service businesses that win work by answering first.
- Businesses that keep job software such as ServiceM8 or Tradify and want the lead answered, qualified and followed up before the job exists.

## Trust

- Data hosted in Sydney, encrypted at rest, one isolated workspace per business.
- Reply times on the site are measured from production, not estimated.
- Testimonials are real, attributed, and used with permission.
- [Privacy policy](https://omega-cs.com/privacy)
- [Terms of service](https://omega-cs.com/terms)

## About

- [Source Digital](https://source-digital.com.au/): The Perth agency that built Omega CS and answers its support line. 5.0 Google rating across 22 reviews.
- [Done-for-you setup](https://source-digital.com.au/omegacs): Source Digital sets up Omega CS and migrates data from an old CRM, for businesses that prefer not to self-serve.
- Contact: sales@source-digital.com.au

## Features

- The assistant: own Australian mobile number bought at sign-up; named and voiced by the owner; asks what the job is, where, when and roughly what budget; books calls when Google or Outlook calendar is connected and never names a time it cannot hold; texts the owner about hot leads and hand-offs; missed-call text-back; opt-outs and Spam Act wording handled; spam filtered into a hidden stage.
- Pipeline: cards written by the assistant (title, suburb, value, next step, notes); stages advance on what happened; deal value is the sum of live quotes ex GST; AI-drafted follow-ups and stage-triggered sequences; lead temperature; reply speed measured on every message.
- Quotes and money: quotes from a rate sheet with GST, sent and tracked, chased politely until yes or no; ATO-compliant invoices, deposits and payment matching; Xero sync both ways; finance view with a pipeline-weighted forecast; Google review requests after a job is marked done.
- Jobs and crew: job tracking with photos and the customer's thread; drag-and-drop schedule with staff reminders by text; staff time and expenses with receipt scanning (one expense per receipt, the total read by the assistant); owner-only time logs and payroll summaries; receipts log with ZIP download; customer notifications by text.
- Marketing: Facebook and Instagram lead ads into the inbox; cost per lead and per customer by channel, campaign, ad set and ad; booked and won sent back to Meta's Conversions API; website forms with landing page and campaign tags captured; Google Ads in beta.
- Yours: logo and colours on the login page, workspace, quotes and invoices; custom domain and email domain; team roles and restricted views; knowledge base the assistant answers from; a chat over the business's own data; daily digest email; data hosted in Sydney with encrypted backups and API access.

## Integrations

- Google Calendar and Outlook Calendar: real slots, real bookings.
- Xero: invoices and contacts synced, payments matched.
- Facebook and Instagram: lead ads answered in seconds, results sent back to Meta.
- Also: website forms, Meta Conversions API, Wunderbuild for builders, Google Ads in beta.